Legal & Support
Contact & Support
What to include when reporting account, deposit, withdrawal, swap, lock or security issues.
Follow official updates, engage with the community, and get support.
Official email
Email · Get in touchBusiness and project inquiries
microstrategyw@gmail.comOfficial 𝕏
X · Official updatesAnnouncements and latest news
https://x.com/MicrodogeNYOF?s=20Telegram
TG · CommunityCommunity discussions and news
Customer support
Support · Get helpAccount, asset and platform help
Support topics
- Wallet connections, signature sign-in and UID issues.
- Deposit transaction verification, withdrawal requests and payout status.
- Swaps, locks, earnings and balance history.
- Frozen accounts, security incidents and vulnerability reports.
Information to include
- Your UID, public wallet address, order ID or transaction hash.
- The time of the issue, network used and a screenshot of any error message.
- Do not send unrelated identity documents, payment details or other sensitive information.
Stay safe
Official support will never ask for private keys, recovery phrases, wallet passwords or SMS codes. It will not request remote access to your device or a transfer to a so-called safe address. Stop immediately if anyone makes such a request.
Request handling
Requests are handled according to their type and risk level. Blockchain confirmations, third-party wallets, RPC services or manual financial review may increase processing time. Submitting a support request does not guarantee that funds can be recovered.